Support
If your system is down, call the support hotline. For everything else you can also create a support ticket.
Phone
We go through the problem with you on the phone. Where possible, we then help you via remote support.
When you call, please have the affected device with its serial number and a short description of the problem ready.
Hotline: 24 hours a day, 7 days a week. The scope of service and any surcharges depend on your service subscription.
Remote support with AnyDesk
- Download AnyDesk using the button below and start the program.
- Call us and tell us the AnyDesk address shown on screen (a sequence of digits).
- Accept the connection request. We can then see your screen and help you directly on the device.
Consumables
Order thermal paper rolls and accessories directly from the shop.
Support ticket
Describe the problem in the form. You will receive a ticket number that you can quote if you have further questions.